In today’s much more consumer-centric healthcare environment, patients have many ways to compare and contrast providers. From word-of-mouth to online reviews, today’s patients are tech-savvy, and more inclined – and able – to leave health systems with poor service.
Patients are in fact shopping for care, and few health systems are prepared to meet the demands of the new environment.
While precision medicine has improved with new therapies and greater accuracy, customer service has lagged. Enter: chatbots. Read more at DigitalCommerce360.