Spoke enhances AI engine to power help desk ticketing system

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more complex queries.

The company founders were working at Google after a previous startup had been sold to the search giant when they encountered a problem with help desk ticket processing.

It was spread across different tools and generally was more complicated than they thought it needed to be.

Full story at TechCrunch.