November 14, 2018

eHarmony envisions chatbot that'll stop people from 'ghosting' each other

Creative idea for a special-pupose chatbot.

November 2, 2018

LivePerson Releases First Annual Conversational Commerce Index

LivePerson, Inc., a leading provider of conversational commerce solutions, released its first annual conversational commerce index report, highlighting how businesses are using messaging and voice…

October 25, 2018

Alexa for Business now works with third-party devices

Device makers building with the Alexa Voice Service have an opportunity to reach new enterprise customers.

October 29, 2018

HGTV's Property Brothers construct Casaza, a new home furnishings site

The brothers put $2.5 million of their own money into the e-commerce site, which will focus on design.

November 2, 2018

Spoke enhances AI engine to power help desk ticketing system

As more brands recognize the critical role of conversational support and service, plus the need to automate for efficiency, Spoke has announced an enhanced AI engine to tackle this problem.

October 25, 2018

Qualcomm lining up Alexa-powered headphones

Qualcomm united with Amazon on Tuesday to push Alexa-powered headphones into the mainstream

October 16, 2018

WestJet's compassionate and confused chatbot sends happy customer to suicide prevention site

Glowing review from customer gets referral to suicide prevention hotline

October 21, 2018

npower turns to Apple Business Chat to lift customer service, claiming a UK first

"npower to the people": using Apple Business Chat will make customer service better, the company claims

October 24, 2018

Adobe is doubling down on voice interfaces

You’ll now be able to design voice right into prototypes – like a "Photoshop for conversational"

October 21, 2018

R/GA Singapore rolls out AI division to help transform customer experience

The agency says this unit will bring in cross-disciplinary talent from its global network including designers, developers, and data scientists.

October 16, 2018

Box touts AI integrations with partners

Box just released enhancements to its namesake platform, including new AI options.

October 17, 2018

Fresh out of Y Combinator, Leena AI scores $2M seed round

Leena AI, a recent Y Combinator alum, raised more funding.

October 21, 2018

Nike’s Jordan brand is using a Facebook Messenger bot to deliver content

The content falls into three categories: shop, Air.Jordan and watch.

October 24, 2018

Google-incubated AdLingo creates conversational ads

“Conversational marketing” in this sense means bringing chatbots directly into online ads